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Terms and Conditions

By accessing or using this site, you agree to the following terms and conditions:

1. Website Privacy Notice

Web Privacy Policy

At Mass General Brigham, we are committed to protecting the privacy and security of visitors to our website. This website privacy policy (“Privacy Policy”) will tell you what information we collect, how it is used and your options as you interact with our website. By using this website, you agree to this policy. Please read the following carefully before using the website. “Protected health information” as defined under the Health Insurance Portability & Accountability Act and related regulations (collectively referred to as “HIPAA”), including information you provide to a Mass General Brigham facility while being treated as a patient of that facility or within the Mass General Brigham Patient Gateway portal, is separate and subject to our Notice of Privacy Practices.

Your Consent

By using our website, you consent to the collection, use and sharing of information as described in this Privacy Policy.


Information That We Collect


You may use our website without providing any personal information. When you reply to any of our communications with a request, we may need to collect additional information. For example, you may be asked to provide personal information, such as name, email address, and demographic information if you choose to complete an online form or
provide feedback. If you submit to Mass General Brigham any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting personal information, you grant Mass General Brigham the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the website.

Data Security

Although we work hard to protect your personal information, Mass General Brigham cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at the numbers provided throughout our Websites. We use web analytics and tag management services and tools provided by Google and other third parties to collect certain information relating to your use of this website. You can find out more about how Google uses data when you visit our website by visiting “How Google uses data when
you use our partners' sites or apps.” Our Service Providers may acquire additional information about your activity on our website, including pages you visit, access times, visit duration, how you arrived at our website and your IP address. An IP address is a number that identifies a device connected to the Internet. For most devices, the IP address changes on at least a weekly basis. Our Service Providers may also acquire device identifiers and specific information about the browser you use. In some cases, this information may be unique to you. Users in the European Economic Area (EEA) and Switzerland EEA or Switzerland residents are entitled to the rights under Chapter III of the EU General Data Protection Regulation or Section 2 of the Swiss Federal Act on Data Protection with respect to the processing of personal data, which includes the right to access, rectify and request erasure of personal data. Please contact us with your request. In order to verify your identity, we may require you to provide us with personal information prior to accessing any records containing information about you.


Third-Party Vendors/ Content Providers

Mass General Brigham shares information with third parties, including as required by law or in order to provide the services requested. Mass General Brigham engages reputable third-party vendors to help us manage this website, provide content and information, and interact better with our patients and visitors.

Email Information

Please do not provide personal information via email to us unless it is through a secure channel (these will be marked, as secure online forms, for example). Remember that email messages, unless encrypted while in transit, can be viewed by other Internet users. If you have personal information to communicate, please use the appropriate secure online form or contact the necessary party using traditional means such as phone or mail. If you receive an email that looks like it is from Mass General Brigham and asks for your personal information, do not respond. This may be a scam or “Phishing” email intended to steal your information. Mass General Brigham will never request your password, user name, credit card information or other personal information through email.

Links to External Websites

This online Privacy Policy applies only to this website. This website contains links to other websites, within and outside of Mass General Brigham. Please be aware that this Privacy Policy does not apply to those websites. We encourage you to read the Privacy Policy on any other websites before providing them with personal information.

Changes to This Policy

Mass General Brigham has the right to change or update this Website Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us as listed below.

Contact Us

If you have questions about this Privacy Policy or concerns about how we collect, use or protect your personal information, please contact us.

2. Terms of Use

Mass General Brigham Incorporated (“Mass General Brigham”) and our affiliates (collectively the “Affiliates”), operate this website (the “Site”),  The Site is intended to provide general information.  This Site is not an attempt to practice medicine or provide specific medical advice, nor does use of the site establish a doctor-patient relationship.  By using the Site, you agree to these Terms of Use (the “Terms”).  If you do not agree to the Terms, do not use the Site.  You will still be bound by the Terms as they existed when you last used the Site.  We reserve the right to make changes to these terms at any time. Please check back from time to time to ensure you are aware of any updates or changes.





We maintain safeguards intended to protect the integrity and security of the Site.  However, we cannot guarantee that the Site will be secure, complete or correct, or that access to the Site will remain uninterrupted.

Third Party Web Sites; Links.

The Site links to other websites and online services. We have no control over these third parties.  We do not endorse their products and services.  We are not responsible for the availability, accuracy, or security of these sites.


Follow the Law.

While using the Site, you are required to comply with these Terms and all applicable laws, rules and regulations.

Indemnity. You agree to defend, indemnify and hold harmless us, and our directors, officers, employees, agents, Affiliates, and representatives, from and against all claims, losses, costs and expenses (including without limitation attorneys’ fees) arising out of any violation of these Terms by you.

Termination. We may terminate your access to the Site at our sole discretion, at any time, and without prior notice.  We may immediately deactivate or delete all related information and files.





Limitation of Liability.

We recognize that some laws provide consumers specific rights and remedies and expressly prohibit waiver of these rights. Except with respect to these laws, you waive all damages under any cause of action other than actual damage for out-of pocket loss.  For example, except with respect to these laws, you waive nominal damages, liquidated damages, statutory damages, consequential damages, presumed damages, as well as the imposition of costs and attorney’s fees.

The Site and its Contents, including all trademarks, service marks, and graphical elements, are our sole property unless otherwise expressly noted and are protected by copyright, trademark, patent, and/or other proprietary rights and laws.  The Site and its Contents may also contain third-party names, trademarks, and service marks that are the property of their respective owners. Subject to these Terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the Site solely for your own personal, non-commercial purposes and solely in accordance with
these Terms. This license is terminable at any time, and does not grant you any additional rights to the Site or its Contents. Mass General Brigham reserves all other rights. You may not modify, alter or change any Content, or distribute, publish, transmit, reuse, re-post, reverse engineer, or disassemble the Content or any portion thereof for public or commercial purposes, including, without limitation, the text, images, audio and video. Your use of any Content, except as provided in these Terms, without our written permission is strictly prohibited.


Choice of Arbitrator and Rules.  

Any disputes, claims, and causes of action arising out of or connected with your use of the Site (each, a “Dispute”)  must be submitted exclusively to the American Arbitration Association (AAA) to be heard under its Consumer Arbitration Rules.  If for any reason,  AAA is unable or unwilling to conduct the arbitration consistent with these terms, you and we will pick another arbitrator pursuant to 9 U.S. Code § 5.   
Mandatory (Individual) Arbitration.

You agree that any Dispute between us shall be resolved exclusively in individual (non-class) arbitration.  The parties intend to be bound to the Federal Arbitration Act, 9 U.S.C. § 1 et seq. An arbitration means there will be no jury, and no judge.

Scope of Arbitration.  

The arbitrator shall exclusively determine all issues as to the Dispute, applying these Terms.  The arbitrator shall also determine any question as to whether any Dispute or issue is subject to arbitration. The arbitrator shall not have the power to hear any Dispute as a class action, mass action, or representative action.  The arbitrator shall not have any power to issue relief to anyone but You or us.

Exception to Arbitration (Small Claims Court).  

Disputes that can be fully resolved in small claims court need not be submitted to arbitration. 


Choice of Venue (Boston, Massachusetts).  

You agree that any Disputes shall be heard exclusively in Boston, Massachusetts unless otherwise agreed to by the Parties or determined by the arbitrator.  You consent to jurisdiction in the Commonwealth of Massachusetts for all purposes.


Choice of Law (Massachusetts).  

These Terms and your use of the Site are governed by the laws of the Commonwealth of Massachusetts, U.S.A., without regard to its choice of law provisions.  However, any determination as to whether a Dispute is subject to arbitration, or as to the conduct of the arbitration, shall be governed exclusively by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.


Class Action Waiver.

You agree that any Dispute between us shall be resolved in an individual action.  Under no circumstances will you file, seek, or participate in a class action, mass action, or representative action in connection with a Dispute.

Remedies Available in Arbitration.  

The arbitrator may grant any remedy, relief, or outcome that the parties could have received in court, including awards of attorney’s fees and costs, in accordance with the law(s) that applies to the case, except injunctive relief.

Injunctive Relief.  

The arbitrator may not issue any injunction.  If either party in a Dispute seeks injunctive relief, the arbitrator will complete arbitration of the Dispute, issue an award of monetary compensation (if any), and then the party seeking injunctive relief may file a new action in state or federal court in Boston, Massachusetts, solely for injunctive relief.  The findings of fact and conclusions of law of the arbitrator shall not be submitted as evidence or constitute precedent in this subsequent suit.



Notices to you may be made via posting to the Site, by email, or by regular mail, in our sole discretion.  Notices to us should be made using the contact information below.


You agree that a printed version of these Terms and of any notice given in electronic form, including by posting to the Site, shall be admissible in judicial or administrative proceedings based upon or relating to these Terms.

Force Majeure.  

We will not be responsible for any failure to fulfill any obligation due to any cause beyond our control.

Information or Complaints.

If you have any questions, concerns, complaints or suggestions regarding our Website Terms and Conditions or otherwise need to contact us, please email us at, call us at 1-800-856-1983, or contact us by US postal mail at the following address:

Mass General Brigham Incorporated
399 Revolution Drive
Somerville, MA 02145

Attn: Chief Information Security and Privacy Officer

Claims of Copyright Infringement. Digital Millennium Copyright Act Notice 
We respect the intellectual property rights of others and require that our users do the same. If you believe that any content available on our Site  or other activity taking place on our Site constitutes infringement of a work protected by copyright (each, a "Work"), then please notify us as follows: 


Mass General Brigham Incorporated (formerly Partners HealthCare System, Inc.)
399 Revolution Drive
Somerville, MA 02145
Attn: William Glen Mitchell, Manager of Security Monitoring 


Tel: 857-282-3515

Your notice must comply with the Digital Millennium Copyright Act (17 U.S.C. §512) (the "DMCA"). Upon receipt of a compliant notice, we will respond and proceed in accordance with the DMCA. We have implemented a repeat infringer policy to address instances in which a particular user is subject to multiple DMCA notifications (the "Repeat
Infringer Policy"). If we determine that a user has violated our Repeat Infringer Policy, then we may take, in our sole discretion, any number of steps including, but not limited to, issuing warnings to the applicable user, suspending or terminating that user's account, and any other interim measures that we deem appropriate.



Changes to the Site.  

We may modify or discontinue the Site and its Contents at any time, in our sole discretion.

Changes to the Terms.

We may change these Terms at any time. We will provide reasonable notice, by posting a revised version of these Terms through the Site. By continuing to use the Site, you agree to the new Terms.


3. Web Accessibility Statement

HabitWorks is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of this website and, in doing so, adhere to internationally accepted standards and guidelines.

This website strives to meet the Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0). The guidelines, drawn up by the World Wide Web Consortium (W3C), explain how to make web content more accessible to people with disabilities. We seek to ensure that this website is accessible to people who use assistive technology such as screen readers and speech-input software and those unable to use a mouse or a pointing device.

Accessibility features that can be found on this website include:  

  • Color contrasts that assist with accessibility

  • Page layouts are flexible, meaning that pages are resized according to the width of the browser window 

  • Headings are coded so that they can be read by screen readers 

  • Links have meaningful text that explain what the users can expect when they click on them. We avoid the usage of ‘click here’ 

  • New images are accompanied by appropriate alternative text that can be read by screen readers 

Supported Browsers 


  • Microsoft Edge Browser 

  • Firefox 

  • Apple Safari  

  • Google Chrome

Mobile and tablet native browsers 

  • Android Chrome  

  • Safari

Browser updates are available free of charge from the different browser providers (Microsoft, Firefox, Apple and Google). We recommend that users of our website upgrade their browser versions whenever possible, as new versions are faster, have the latest security features and provide an improved browsing experience.

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